FAQS

What are LED luminaires?
LED is an abbreviation of industrial origin and stands for light-emitting diodes. LED Lighting is a type of solid-state lighting (SSL) based on light-emitting semiconductor diodes. LED Illumination lasts longer than the previously prevalent incandescent bulbs, consumes less energy and allows for more flexible designs.

How long is the service life of LED luminaires?
In general, LED lamps last four to six years - longer in colder temperatures. LED Lamps last longer than other types of bulbs - 50 times longer than incandescent bulbs and 25 times longer than halogen bulbs - and several factors affect LED efficiency, including extreme heat, high frequency of use, higher current than expected to power LED lighting. LED Lamps can last 10 years, for example, but this time can be shortened if they are regularly used outdoors in extremely hot temperatures. LED Lamps can last longer if they are kept at room temperature and used infrequently. LED Lamps fade over time and do not last forever, although LED lamps usually stay as bright as new; other lamps fade after a year.

Do LED lamps get hot?
LED lamps generate heat, but not as much as conventional light bulbs.

Are LEDs harmful to the eyes?
Since LEDs are digital and use blue light, which makes LED lighting brighter, this is a valid question. LED Lighting switches on and off rapidly hundreds of times a second; the shocks make the brain work harder, disrupt eye movement and can cause headaches, dizziness and even nausea. A 2019 report confirms a 2010 study by a French health agency on the effects of blue light on the eyes, which showed short-term phototoxic effects with acute exposure and long-term effects with chronic exposure, increasing the risk of age-related macular degeneration (ARMD). LED Light intensity is often compared to conventional incandescent bulbs and halogen lamps. All LED luminaires from Alcon Lighting are equipped with anti-glare frosted acrylic or glass lenses to reduce glare and potential eye damage.

How do the LED lights work?
LED lights are small light bulbs that fit into a circuit. They do not have a filament to burn out, so they use less electricity and do not get as hot. They emit their light only through the movement of electrons in the semiconductor and are just as long as normal transistors. To ensure the functionality of LED, avoid heat build-up and strictly adhere to the relevant standards, i.e. install the bulb in a suitable circuit or accessory (and do not screw the bulb in too tightly). Check the internal components of the light such as capacitors, drivers and diodes, and if the light LED suddenly stops working, check the circuit breaker. Do not hesitate to consult an electrician.

Are LED luminaires safe?
Yes. LED luminaires do not contain any toxic substances such as lead or mercury. LED Luminaires are recyclable like many other electronic devices. Note that LED light bulbs are electronic devices. Like mobile devices or laptops, they can overheat, so LED lamps must be able to dissipate heat. LED Lamps installed indoors prevent heat loss, allowing heat to be conducted back into the lamp. LED Lamps do not cause hazardous chemicals, and LED lamps emit their light at a lower temperature, so they are not as flammable as other types of lamps. Also, because LEDs do not contain ultraviolet (UV) rays, today's LED lamps can be used for skin and other health treatments.

Can LED be operated around the clock?
Yes. High quality LED lamps can be left on 24 hours a day. Light emitting diodes (LEDs) produce very little heat, which means they are not as likely to overheat or catch fire. Of course, most indoor lighting can be turned off at night - outdoor lighting can be turned off during the day - and turning off lights when they are not needed prolongs the functionality of the lighting. Digital or smart lighting systems with scheduling features allow users to set times for lights to turn on automatically, so you can keep lights working and save money. Switching the light on and off LED does not affect its function.

What are the advantages of LEDs?
In addition to the energy efficiency and design versatility already mentioned, LED luminaires offer faster brightness, smoother dimming and easier on/off switching compared to fluorescent lamps, without compromising long-term performance.

What is linear LED lighting?
Linear LED lighting provides light emitting diode (LED) lighting through symmetrical and asymmetrical linear luminaire shapes.

Which track spotlights have a CRI of Ra90?
The CRI of the TRL003, TRL010 and TRL012 series reaches Ra90 and is suitable for clothing shops, supermarkets, shops selling high-end products.

I want the ambient lighting to be softer and the lamp beads not to be seen. Is there such a product?
Our STL002 series uses COB light source that can achieve such an effect, especially suitable for architectural decorative lighting in high-end places.

What kind of drivers are used in LED lamps?

Our LED lamps use OSRAM or LIFUD power drivers, which are characterized by high efficiency and high reliability.

I don't have a professional lighting designer, how can I achieve lighting?
If you have lighting needs for supermarkets, shops, offices, restaurants, etc., we can provide you with free consultation and lighting design services, from program planning to technical support for lamp installation and commissioning. We have a strong product supply chain, all products have passed CE, ROHS certification, have a complete product portfolio, online service response within 24 hours, and faster delivery.

The two sides of the supermarket shelves are always not bright enough, is there a corresponding product?
You can use our MLL002-A series products, which adopt double-biased light distribution curves, which can evenly illuminate the goods on both sides of the shelf. At the same time, only 50W lamps can reach 7800LM luminous flux, which saves more than 35% of power than other similar LED lamps.

Are there disadvantages to LED lighting?
LED lighting is dependent on the outside temperature, so it must be managed properly to avoid overheating. Because LEDs are a relatively new, newer technological advancement, they are more expensive to produce than previous forms of lighting.

Do you have lamps in stock?
From our warehouse in Monza, Northern Italy, we stock a large selection of lighting products for offices. If you need to customize just need to give us some time to assemble by professional team. Others may be in stock and ready to ship. Our team of lighting sales consultants can help you choose the right product for your project.

What is a commercial ceiling light?
Commercial grade ceiling lighting is an architectural grade lighting designed for commercial interior ceilings. For example, ceiling lighting fixtures may illuminate and/or accentuate certain features and/or provide balanced general lighting. Commercial grade typically indicates greater durability, vandal resistance, and advanced smart lighting technology such as Bluetooth and wireless mesh networking systems.
Using LED (Light Emitting Diode) lighting technology, commercial ceiling lighting applications range from hotel and restaurant spaces to offices, supermarkets or other commercial interior spaces. Learn more by browsing and reading our various blog posts and guides.

Can I create shapes on the ceiling?
Of course, this is possible with our range of linear lights, and with 90° and 135° angled connections you can create a variety of geometries. Standard shapes range from squares to crosses, rectangles and octagons, and you can also customize corner joints to draw the desired shape.