Trade policies

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What are you looking for?
  • 1. Discount Plan
  • 2. Payment methods
  • 3. Return policies
  • 4. Orders, timing and cancellations
  • 5. Shipping and delivery costs

Discount Plan

Distributor purchase amount (VAT included)

Discounts

Purchases of more than €1,220

5%

Purchases of more than €2.440

10%

Purchases of more than €6.100

15%

Purchases of more than €9.150

20%

Purchases of more than €12.200

25%

(Requirements for requesting distributor status: commercial license, tax code and qualification for the wholesale and retail sale of lamps and lanterns are required.)

Professional purchase amount (VAT included)

Discounts

Purchases of more than €610

2%

Purchases of more than €1.200

4%

Purchases of more than €3.600

6%

Purchases of more than €6.100

10%

Purchases of more than €12.200

15%

Purchases of more than €24.400

20%

(Requirements for applying for professional status: professional qualifications are required, such as electrician qualification, designer qualification, wholesaler qualification, company business license, tax number, etc.)

Private purchase amount (VAT included)

Discounts

Purchases of more than €300

2%

Purchases of more than€600

5%

Purchases of more than€1.000

10%

(Requirements for applying for private status: anyone can apply, only basic information is required.)

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Payment Method

Kosoom accepts the following payment methods:

1. Credit Card.
2. PayPal
3. Bank Card
4. Personally pick up the goods(we are located near Milan, Italy, click to see our location)

None of the payment methods involves additional fees.

I have problems with payment, how can I do it?
If you have problems with your payment, please contact us at [email protected] or +39 3400054590. Our customer service will provide you with the best assistance.

Are the prices listed on the site inclusive of VAT?
Prices include VAT unless otherwise indicated.

Return policies

1.How does the warranty return work?
In order to carry out the replacement of products in terms of warranty you must report the intention to implement it to the email [email protected] indicating the purchase invoice number and the code of the defective product. Then once you receive permission to be able to perform the return you can send the goods in its original packaging and that the same is contained in a 'another box that protects the original packaging. In case the replacement product is no longer available you will be replaced with a similar/improved product.

2.What should I do if the goods arrive damaged?
You can send a report with your order references (SKU code, DDT number and order number) enclosing photos of the damaged product to [email protected] within 14 days of receiving the goods. They will send you all the necessary instructions for replacing the product.

3.I received the wrong merchandise, how can I get the correct one?
You can send a report with your order references (SKU code, DDT number, and order number) attached photos of the product to email [email protected] within 14 days of receiving the goods. They will send you all the necessary instructions for replacing your order.

Orders, timing, cancellations and related policies

1.How can I order the product?
To order a product, simply place it in the shopping cart using the "Add" button found next to the desired quantity. Once the shopping cart is open you can review or edit the list of products entered. Continuing to checkout you can set shipping address, payment method and additional information. After confirming the order you will receive an email containing a summary of the requested goods.

2.Quick Order
For more complex orders or if you already know the product code, you can use the Quick Order function. On the page you can upload a file of items and quantities or enter the various SKUs in the table. The order is always concluded through checkout

3.How quickly is my order processed?
We usually ship within 24-48 hours and the products that can be ordered are in stock!

4.Can I change the order once it is placed?
Once confirmed, the order can only be changed through support. Write to us via chat, call +39 3400054590 or send an email to [email protected] specifying the order number.

5. Can I cancel my order?
Yes, you can only cancel your order if it has not been processed by the courier. You will receive a refund (within 7 days) based on the payment method selected when ordering. Write to us via chat, call +39 3400054590 or email [email protected] and quote the order number

Spedizioni e spese di consegna

Your delivery conditions

Shipments to Italy

Shipping costs €5, over €99 shipping costs included.

EU outside Italy

€20 for postage

Other areas

€50 for postage

How long does it take to receive my order?
We usually ship within 24-48 hours, if there are special cases they will be explained in time, all products are shipped from our warehouse in Italy.

1.Which couriers do you use?
Shipments are made by the best express couriers on the market: (BRT, DHL, GLS). The choice of courier will be made by Kosoom based on the type of item and the delivery location.

2.Can I collect the products at your location to save shipping costs?
At checkout, select "Collect in person" under Shipping (click to see the location of our Italian warehouse) and you can collect your order from us. Once you have received confirmation of your order, you can collect it from Monday to Friday from 9.00 to 18.00.

3.Where do you ship?
Shipments are made throughout Italy, shipping costs for other regions or countries outside Italy are charged based on the actual situation.

4.Can I choose the day and time of delivery of the products?
Unfortunately it is not possible. Once the goods have been shipped, you will receive an email with the tracking of your order to monitor the arrival of the goods.

5.Can I collect the package at the courier branch?
Yes, ask for support via chat, telephone or email to take advantage of the deposit hold option

6.What happens if the courier passes and I'm not at home?
If your orders are delivered but you were not present, a new delivery will be attempted on the following working day.

7.Do you make deliveries on Saturdays and public holidays?
Delivery always takes place from Monday to Friday, couriers do not deliver or collect on Saturdays and public holidays.

8.What is drop shipping and how does it work?
Allows you to sell products to your customers without having them directly in stock, you can choose whether to ship anonymously or in your name